Support Contact: support@1pixel.app

This Refund Policy applies to all purchases made through 1PIXEL APP, including subscriptions and digital hosting services, and is intended to comply with applicable consumer protection laws, including those in the United States and Europe. All refund requests must be submitted in accordance with the guidelines below.

1. Eligibility for Refunds

Customers may request a refund within 30 days of the original purchase date under the following circumstances:

The service was not delivered.

The service was not delivered as described.

The customer no longer wants the service, provided the request falls within the 30-day window and the service has not been materially used or accessed in a way that indicates substantial usage (e.g., active deployment, sustained resource consumption). Determinations are made at 1PIXEL APP’s sole discretion.

Refunds are only available for eligible purchases and are not guaranteed. Each request will be reviewed in accordance with this policy.

2. Non-Refundable Items and Services

Refunds are not permitted for:

Custom work or bespoke development services, unless specifically agreed otherwise.

Services already delivered and fulfilled as described.

Any request made after the 30-day window from purchase.

Additionally, discounted services and promotional offers are non-refundable unless otherwise stated at the time of purchase.

3. Refunds for Subscription Services

Refunds may be granted for subscription payments only if:

The customer cancels within 30 days of purchase; and

The refund request is due to dissatisfaction with the service; and

The customer has not abused the platform or requested multiple refunds in the past.

Partial refunds are not provided for remaining time in the billing cycle after cancellation unless agreed on a case-by-case basis.

To be eligible, cancellation must occur within the first 30 calendar days of the subscription term.

4. How to Request a Refund

To request a refund, please contact us at support@1pixel.app. In your email, include:

Full name and email associated with your account

Date of purchase

Description of the issue and reason for the refund request

Any relevant screenshots or documentation

We will notify you via email once your request has been received and processed.

Customers are encouraged to retain proof of purchase and all relevant communications to support their refund request.

5. Processing Time & Communication

All refund requests are processed within 10 days of receipt.

Refunds, if approved, are issued to the original payment method.

You will receive a confirmation email once your return or refund has been completed.

6. Abuse, Fraud & Fair Use

1PIXEL APP reserves the right to deny refund requests in cases of:

Suspected abuse of our refund policy

Excessive or repeat refund requests from the same customer

Evidence of account misuse, including fraudulent activity

Such determinations will be made at 1PIXEL APP’s sole discretion.

7. Currency & Language

All refunds are issued in the same currency as the initial payment.

This policy is written in American English.

8. Legal Rights

Nothing in this policy limits your rights under applicable consumer protection laws in your country of residence, particularly within the European Union. If you are based in the EU, you may be entitled to additional protections, including the right to cancel certain digital purchases within 14 days under the EU Consumer Rights Directive, unless performance has begun with your consent.

We aim to resolve refund requests fairly and transparently. This policy is designed to balance consumer protection with responsible service use.

If you have questions about this Refund Policy, please contact our team at support@1pixel.app.